Seitennavigation

Hannover Adventure Zoo

The world tour starts at the Sambesi

enlarge Hannover Adventure Zoo - Polar bear in the Yukon Bay

Hannover Adventure Zoo - Polar bear in the Yukon Bay
© Zoo Hannover GmbH

Hannover Adventure Zoo - Polar bear in the Yukon Bay

Hannover Adventure Zoo

Over the last few years Hannover Adventure Zoo has developed into a zoo and theme park that's unique in Europe!

Hannover Adventure Zoo was evaluated by a certified recorder on 14th September 2015 and awarded the “accessibility verified” certificate by the inspection body, to show that it is accessible for those with difficulty walking. The zoo can now carry this label from November 2015 until October 2018.

All businesses and places certified under the “Travel for all” system meet the following criteria:

  • The data and information on accessibility has been gathered and verified on site by external, specially trained recorders. There is no self-assessment by the business.
  • Detailed data on accessibility is available for guests to view.
  • At least one member of the business' staff has taken part in training on the topic of “Accessibility as a feature for quality and convenience”.

 

Information for wheelchair users and people with difficulty walking

All areas relevant to the inspection meet the quality criteria of the “Accessibility verified – accessible for people with difficulty walking” label. Some areas meet further quality criteria for wheelchair users.

The “Description of the business” section contains a brief summary of the features of the business. Using the reliable information provided, you can decide for yourself whether the accessibility is sufficient for your needs.

 

Description of the business

We have put together some information on accessibility below. Detailed descriptions are provided in a separate document, “Detailed information”.

  • Marked parking spaces for people with disabilities are provided.
  • All relevant passages are at least 90 cm wide.
  • Turning spaces measure at least 150 cm x 150 cm.
  • Paths are wide and the majority have smooth surfaces.
  • There are some slopes of more than 6%.
  • There is step-free access to indoor and outdoor areas (exception: the first floor of the tropical house is accessible via stairs only).
  • There is a lift in the Yukon Market Hall: size 108 cm x 140 cm.
  • It is possible to see into the enclosures from a sitting or standing position.
  • In the Zambezi themed section, the boat ride is also accessible for wheelchair users (step-free access, assistance in getting in and out).
  • There are reserved spaces for wheelchairs in the Show Arena and Yukon Stadium.
  • The adventure areas of the adventure playground are easy to access at least from side paths.
  • Wheelchair-suitable tables are available at Café Kifaru, in the Market Hall, at the Futtertrog restaurant and on Meyer's Farm.

 

Services

  • Tours are offered for wheelchair users and people with difficulty walking. Pre-booking is required.
  • Tour guides are trained to make sure that guests with difficulty walking and wheelchair users can take part in every tour and have their needs catered for.
  • Ten wheelchairs are available for hire free of charge.

 

Disabled toilets

  • The WCs are accessible from at least one side (except on Meyer's Farm).
  • Fold-up grab handles are available on both sides.
  • Most wash basins are wheelchair-suitable.
  • It is possible to see into the mirrors from a sitting or standing position.
  • Emergency call buttons are provided.

 

Information for the deaf and hard of hearing

We have put together some information on accessibility below.

  • The till areas are equipped with induction loops.
  • Written information on the animals/enclosures is provided.
  • There is a lift to the first floor in the Yukon Market Hall. Emergency calls are confirmed with a sound alarm.

Catering areas

  • When an alarm sounds, staff sweep all spaces and areas.
  • Tables with bright and non-glare lighting are available.
  • There are tables with no standing or hanging lamps that could impede the line of sight or eye contact.
  • There are seating areas with low ambient noise.
  • Where electro-acoustic sound is used, this can be switched off/controlled.

Services

  • Tours are offered for the deaf and hard of hearing. Pre-booking is required.
  • Tour guides are trained to make sure that the deaf and hard of hearing can take part in every tour and have their needs catered for.
  • Sign language interpreters can be arranged

 

Information for the blind and partially sighted

We have put together some information on accessibility below.

  • Guide dogs are permitted.
  • Most paths do not have edge limits.
  • There is no guidance system with floor indicators.
  • There are not usually obstacles such as objects protruding into the path/space.
  • The route guidance systems in the themed worlds are provided in easily legible, usually high-contrast, fonts.
  • The enclosures are well lit and have high-contrast designs.
  • Signs are provided with clear contrasts.
  • No information is available in Braille or prism font.
  • The Yukon Market Hall and the tropical house contain stairs that are not provided with strong visual or tactile contrasts. Any emergency call in the lift in the Yukon Market Hall will be confirmed with a sound alarm.
  • The menus in the catering areas are designed in an unembellished, high-contrast font.

 

Services

  • Information is offered on sound devices (CD, MP3).
  • Tours are offered for the blind and partially sighted. Pre-booking is required.
  • Tour guides are trained to make sure that blind and partially sighted guests can take part in every tour and have their needs catered for.

 

Information for people with cognitive impairments

We have put together some information on accessibility below.

  • The name and logo are clearly recognisable from outside in the entrance area of the zoo and the entrance areas to the various themed worlds.
  • The till is directly recognisable from the entrance.
  • There is a circular route signposted “Erlebnispfad” (adventure path). The signage is at visible intervals.
  • Signposts to the animal enclosures and the Zambezi boat ride are designed with pictograms.
  • No information is available in simple language.
  • The animals and enclosures are visible.
  • The dishes in the Yukon Market Hall and the Futtertrog restaurant are presented visibly.
  • Tours are offered for guests with cognitive impairments. Pre-booking is required.
  • Tour guides are trained to make sure that guests with cognitive impairments can take part in every tour and have their needs catered for.

More information

Contact

Zoo Hannover GmbH

Adenauerallee, 30175 Hannover

Phone: +49 (0)511 / 280740
Fax: +49 (0) 511 / 28074212

E-Mail: info@erlebnis-zoo.de
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